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ServiceTitan Partnership

Rilla Partners with ServiceTitan to Bring AI-Powered Ride-alongs to the Trades
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NEW YORK - November 27, 2023 - Rilla, the leading speech analytics software for the home improvement industry, is partnering with ServiceTitan, a software platform built to power the trades, to bring AI-powered ride-alongs to contractors around the world.

Physical ride-alongs, while valuable, have become a huge bottleneck. Contractors are spending hundreds of hours a month on ride-alongs but only see a small portion of their appointments. While they could efficiently manage their dispatch, accounting, and marketing using ServiceTitan, the critical component of front-line sales was left to the wayside.

For the first time ever, Rilla’s integration with ServiceTitan will allow ServiceTitan customers to have visibility into every conversation their technicians and comfort advisors are having in the field.

“Rilla is harnessing the power of AI to serve the hardworking people of the trades and maximize the potential of every contractor to meaningfully grow their revenue,” said Connor Theilmann, Chief Business Officer at ServiceTitan. “Sebastian and his top-notch team have been invaluable partners and uniquely understand what contractors need to run and grow their businesses. The appetite for AI has never been higher and it’s crystal clear that early adopters of AI in the trades will have a significant advantage over their competition.”
“Being an early adopter of ServiceTitan was critical to scaling my business to over $200M,” said Tommy Mello, CEO of A1 Garage Door Service.” We were the first garage door company on ServiceTitan, and it allowed us to dominate the category. We’re also the first garage door company on Rilla, and the results have been dramatic. It’s made a huge impact on our business and we expect it to be a huge driver for us on the path to $1B.”

This partnership marks the beginning of a world where contractors can ride-along with every team member, every time — and in minutes instead of hours. With Rilla and ServiceTitan, contractors can use artificial intelligence to find coachable moments in their appointments to supercharge their team’s revenue.

“At Rilla, we see sales and service as a highly competitive team sport. Imagine if we went to Bill Belichick and told him that he could still coach his players in the locker room and see the score of each game, but he wouldn’t be allowed to be on the field during the game or watch the film. Do you think he’d have built a dynasty?” said Sebastian Jimenez, CEO of Rilla. “We’re finally allowing contractors the ability to be on the field with their front line, which has unlocked millions of dollars in growth and profitability for our customers.”

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Rilla is the leading speech analytics software for the home improvement industry. That means when your techs go out and talk to homeowners in the home, they record their conversations with the Rilla mobile app. Rilla’s AI automatically transcribes, analyzes, and gives them feedback to improve their close rates and help their managers save dozens of hours every month. 

ServiceTitan is a cloud-based software platform built to power trades businesses. The company’s end-to-end solution gives contractors the tools they need to run and grow their business, manage their back office, and provide a stellar customer experience. By bringing an integrated SaaS platform to an industry historically underserved by technology, ServiceTitan is equipping tradespeople with the technology they need to keep the world running. ServiceTitan is backed by world-class investors including Battery Ventures, Bessemer Venture Partners, Coatue, CPP Investments, Dragoneer Investment Group, Durable Capital Partners LP, Generation Investment Management, ICONIQ Growth, Index Ventures, Sequoia Capital, Thoma Bravo, TPG, and T. Rowe Price.

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